# FAQ

Canonical: [https://www.snoozebay.com/faq](https://www.snoozebay.com/faq)

Common questions about eBay auto reply without Time Away, plans, and how schedules work.

## Topics at a glance

- **Time Away and banners.** SnoozeBay does not enable Time Away, so listings stay free of a Seller is away notice from this flow.
- **Plans and limits.** Tester is free and limited. Pro adds multiple schedules and higher reply capacity at $6.99/mo or $59.99/yr.
- **Setup and support.** Connect eBay, set a schedule, save a reply. More detail is on the [How It Works](https://www.snoozebay.com/how-it-works) page.

## All questions

### Is this an alternative to eBay Time Away?

Yes. SnoozeBay lets you send out-of-office and out-of-hours auto replies for eBay messages without enabling Time Away, so buyers don't see a Time Away banner on your storefront.

### Does it work in any country?

Yes. SnoozeBay is built for eBay sellers worldwide. Connect your account and set schedules in your local time zone.

### What's included in the free Tester plan?

Tester lets you configure settings and send up to 10 auto replies one time, enough to verify the flow before upgrading to Snooze Pro.

### What do I get with Snooze Pro?

Snooze Pro includes up to 50 auto replies per minute, multiple schedules at different times, any time range, and support for any country, for $6.99/month or $59.99/year.

### Can I use multiple schedules?

On Snooze Pro, yes. Run different windows (for example weeknights and weekends). Tester is limited to one schedule.

### Will my listings show that I'm away?

No. Because you aren't using Time Away, SnoozeBay does not put an away notice on your listings or storefront.

### Are you affiliated with eBay?

No. SnoozeBay is an independent product and is not affiliated with, endorsed by, or sponsored by eBay Inc.

### How is this different from a full messaging suite?

Tools like 3Dsellers or Replyco are broader messaging platforms with higher monthly prices. SnoozeBay is focused on scheduled out of office and out of hours auto replies without a Time Away banner.

### Do buyers need a separate app to get the reply?

No. Replies go through the connected eBay seller account into normal eBay Messages. Buyers stay in the usual inbox.

### Can schedules cover recurring nights, not just vacations?

Yes. Time Away is oriented around date ranges. SnoozeBay schedules can cover recurring windows such as weeknights and weekends, depending on the plan.

### Where can sellers ask about a discount?

Email support@snoozebay.com or use the [Contact & Support](https://www.snoozebay.com/contact) page. Plan details are also on the [pricing section](https://www.snoozebay.com/#pricing) of the homepage.

## Next steps

- [How it works](https://www.snoozebay.com/how-it-works)
- [Start free](https://www.snoozebay.com/sign-up)
- [View pricing](https://www.snoozebay.com/#pricing)